Refund policy

Last updated: July 23, 2026

You may request a return within 30 days after your order is delivered. To start a return, email support@tethercollars.com before sending anything back.

Return eligibility

The Tether Collar must be unused and unworn except for a brief fit check. It must be returned in its original condition with its original packaging and all included components. Please include your order number or other proof of purchase.

Do not send an item back until Tether approves the return and provides return instructions. The approved return address will be included in those instructions.

Return shipping

The customer is responsible for return shipping for a change-of-mind or fit return. Tether does not charge a restocking fee.

If Tether verifies that an item arrived damaged, defective, or incorrect, Tether will provide a replacement or refund and cover any return shipping that we require.

Damaged, defective, or incorrect orders

Please contact us as soon as reasonably possible at support@tethercollars.com. Include your order number and clear photos or video when relevant so that we can review the issue.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. We accept cancellation and change requests until fulfilment begins. We cannot guarantee a cancellation or change after fulfilment has started.

Exchanges

Tether does not process direct exchanges. If your return is approved, you may place a new order for your preferred colour.

Refunds

We will notify you after reviewing the returned item or approved claim. Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.

If a shipment is confirmed lost, you may choose either a replacement or a refund to the original payment method.

This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection law.